Shipping policy

Purpose

This policy governs only the physical delivery of Pieces sold by Disocy. It describes the material contents of shipments, the moment when risk transfers, estimated transit times and the operational procedure to report shipment incidents. It does not set out the full return or refund procedures, which are contained in the Refund Policy.

Applicable definitions

  • Piece: physical product manufactured by or for Disocy, which may incorporate digital identity elements.
  • Reservation: act by which the customer requests the conditional manufacture of a piece and, where applicable, makes a partial or full advance payment under the relevant campaign or ordering model.
  • Minimum threshold: objective condition that must be reached to activate campaign production, such as a minimum number of reservations or another published criterion.
  • DiD™: where relevant, the digital identity system linked to the piece.

Scope

  • Scope: shipments managed by Disocy from Paraje Los Tranquillos, 1, 18127 Játar Granada, Spain to the delivery address provided by the buyer.
  • Destination conditions: customs, tax or administrative requirements in the destination country may affect timing and final costs.
  • For the general contractual framework on purchase and ownership of the Piece see the Terms of Service.

Fulfillment models

  • Ready-to-Ship: Pieces available and inspected before dispatch.
  • Reserve: Pieces produced under the Reserve Policy. In those cases, transit time is measured from production completion and shipment preparation.

Shipment contents

A shipment contains the physical goods delivered to the buyer. Indicative contents may include:

  • The Piece.
  • The physical certificate and the technical sheet when applicable, as indicated in the product record or the packaging: Disocy Box.
  • The mandatory integrated hardware when applicable.
  • Accessories and additional material expressly listed in the order confirmation.

When relevant, the link between the Piece and its digital identity (DiD™) is recorded on the physical certificate via the claim token. To verify authenticity use the authorized public flow at https://did.disocy.com or contact support@disocy.com.

Transfer of risk and receipt

  1. Transfer of risk: unless required otherwise by law, the risk of loss or damage passes when the consumer or a person designated by them takes physical possession of the Piece.
  2. Proof of delivery: receipt is recorded by the recipient's signature or the carrier's equivalent proof. Once delivery is recorded in the carrier document, Disocy is released from liability for loss, theft or misplacement, except where defective delivery is demonstrated.

Important: if the package shows visible damage on receipt, note it on the carrier's paperwork before accepting delivery and notify returns@disocy.com immediately.

Packaging and discretion

  • Outer packaging: neutral and without commercial labelling on the exterior.
  • Inner packaging: contains only the items described in the product record and, when applicable, the certificate and technical sheet.

Estimated transit times

  • Mainland Spain: 24 to 72 business hours.
  • European Union and Spanish islands: 3 to 7 business days.

Transit times are estimates and may vary due to operational causes, customs clearance or carrier incidents. For Reserve Pieces, transit begins when production has completed in accordance with the Reserve Policy.

Incidents and claims for damaged or non-conforming deliveries

  1. Preferred channel: start the claim from your account in the platform, Collection section, if available. If you cannot use that flow, send the claim to returns@disocy.com with the requested information.
  2. Information and evidence required for the initial claim:
    1. Photographs of the outer packaging, inner packaging and contents.
    2. Proof of delivery or carrier consignment note.
    3. Order number and, if available, the Piece's DiD™ number.
    4. A brief description of the incident.
  3. Notification timing: visible damage must be reported at delivery. Hidden damage must be reported as soon as it is discovered.
  4. Subsequent procedure: the full return, inspection and refund workflow is set out in the Refund Policy. That policy includes inspection criteria, economic effects and possible rejections.

Taxes and duties

  • Prices shown include applicable VAT as indicated in ES77142312J where applicable.
  • Import duties, tariffs or equivalent charges imposed by destination authorities are normally payable by the recipient, unless applicable law provides otherwise.

Operational contacts

Maintenance

The current version of this policy and related documents are listed under Governance: Governance.

INTEGRATED LEGAL LINKS

For a complete understanding of your relationship with Disocy, please review:

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Disocy® is a registered trademark. All rights reserved.

DiD™ is a brand of Disocy®