At Disocy, the dispatch of a Piece is treated as a secure transfer of a physical-digital asset. Every Piece undergoes a final technical inspection and the initialization of its DiD™ (Disocy Identity) hardware before leaving our headquarters in DISOCY MAISON Grup Sant Bernat, 20, 08640 Olesa de Montserrat Barcelona, Spain.
SECTION 1 — DUAL CONSIGNMENT MODELS
To accommodate both our permanent collection and limited production campaigns, we operate under two distinct fulfillment models:
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"Buy" Status (Ready-to-Ship):
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Processing & Sealing: 24 - 48 hours for final archival inspection and DiD™ synchronization.
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Dispatch: Immediate consignment follows this processing window.
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"Reserve" Status (Pre-Production):
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Production Threshold: Dispatch is contingent upon meeting the campaign threshold as defined in our Reserve Policy.
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Handcrafting Phase: Once the threshold is met, the Piece enters construction. The DiD™ hardware is initialized during the final tailoring stages.
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Dispatch: Occurs once the Piece has passed archival quality control, following the standard transit times detailed in Section 4.
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SECTION 2 — PACKAGING INVENTORY & VERIFICATION
Upon receipt, the owner must verify the integrity of the Disocy Premium Box and the presence of the full Archival Set. The consignment is composed of:
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The Core Consignment:
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The Piece: Handcrafted and individually inspected.
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Disocy Premium Box: The custom-engineered archival container.
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Delivery Note: Official documentation detailing the acquisition.
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Mandatory DiD™ Hardware:
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Primary DiD™ Chip: EAL5+ node with NFC integrated within the signature circular woven label.
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DiD™ Card: Physical EAL5+ card with NFC containing the unique Claim Token printed on its reverse.
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DiD™ Chip Backup (Optional): Specific archival Pieces may include a secondary backup node concealed within the garment's structure.
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Technical Note on Activation: Inputting the Claim Token constitutes the "digital unsealing" of the asset, affecting your return rights as per our Refund Policy.
SECTION 3 — TRANSFER OF RISK & SECURITY
Every consignment is treated as a high-value asset transfer.
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Transfer of Risk: In accordance with Art. 66 ter of the TRLGDCU, the risk of loss or damage to the goods is transferred from Disocy to the consumer at the exact moment the consumer (or a third party indicated by them) acquires physical possession of the Piece.
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Signature Required: All deliveries require a direct signature. Disocy is not responsible for any loss or theft once the package has been marked as "Delivered" and signed for at the designated address.
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Tamper-Evident Packaging: Pieces are shipped in neutral outer layers to ensure discretion and prevent tampering during transit.
SECTION 4 — LOGISTICS & LIMITATION OF LIABILITY
We utilize premium, insured carriers to safeguard the structural and digital integrity of the Piece within the European Union.
Destination
Estimated Transit Time (After Processing/Tailoring)
Spain (Mainland)
24 - 72 Hours
EU / Spain Islands
3 - 7 Business Days
*For Reserve items, these transit times apply once the handcrafting phase is completed following the threshold achievement.
Logistics & Force Majeure Disclaimer:
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Third-Party Delays: Disocy is not liable for delivery delays caused by carrier mismanagement or local administrative handlings.
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Extended Force Majeure: Disocy is exempt from liability for delays resulting from events beyond our control, including strikes, natural disasters, or global supply chain interruptions.
SECTION 5 — TAXES, DUTIES & VAT (IVA)
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Domestic & EU: Prices displayed include the applicable VAT (IVA).
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Special Zones (Spain): Local entry taxes (IGIC/IPSI) are the sole responsibility of the recipient.
For further information regarding your legal rights, please consult our Terms of Service and Legal Notice.
INTEGRATED LEGAL LINKS
For a complete understanding of your relationship with Disocy, please review: