Purpose

This document sets out the terms, scope and procedure applicable to as additional commercial coverage associated with eligible pieces linked to a claimed DiD™.

is the after-sales warranty and care coverage associated with eligible pieces linked to a claimed DiD™. It currently applies for up to 12 months from delivery confirmation.

This coverage complements, and does not replace or limit, any mandatory legal rights the user may have under applicable law.

Nature of the coverage

  • is additional commercial coverage offered by Disocy.
  • does not constitute insurance.
  • applies without prejudice to the right of withdrawal, the statutory warranty of conformity, and any other mandatory rights that may apply.

Eligibility and activation

  • Coverage for each case extends for 12 months from the start date indicated in the purchase documentation or other applicable commercial documentation.
  • To initiate a claim under , the user must have the affected DiD™ in their collection and, where applicable, meet the required ownership or verification conditions.
  • The customer can check the applicable remaining return time from the collection page by opening the details of the corresponding DiD™.

Incidents covered

  • Damage affecting the protected chip.
  • Chip scan, reading, or detection failures during normal use.
  • Manufacturing defects reviewed by the team under the current process.

Coverage is subject to case-by-case review in accordance with the applicable terms and the technical verification of the reported incident.

Exclusions and cases not covered

  • Damage resulting from misuse, negligence, impact, exposure to liquids, extreme temperatures, or other external causes attributable to the user or third parties is excluded.
  • Alterations, tampering, or repairs carried out by personnel not authorized by Disocy are excluded.
  • Loss, theft, misplacement, or wrongful appropriation of the DiD™ are excluded.
  • Defects or failures that arise outside the applicable coverage period are excluded.
  • Claims that do not provide the minimum information, verification, or evidence necessary to assess the incident may be rejected.

How to initiate a claim

  1. Open the relevant DiD™ from the collection and access from its details.
  2. Confirm the claim token to authorize the request.
  3. Describe the issue and upload the requested evidence.
  4. Wait for team review and follow the next instructions shown in the process.
  5. If approved, use the return label or logistics instructions provided for the next step.

Opening a claim does not imply automatic acceptance. Admission is subject to technical review and validation of the applicable coverage.

Review and resolution

  • All claims are subject to review by the Disocy team or designated technical providers.
  • The review will verify ownership, the coverage period, compliance with applicable conditions, and the nature of the alleged incident.
  • If the claim is approved, the platform will display the next applicable instructions. If it is rejected, the reasons will be communicated.
  • Not all cases involve physical shipment, repair, or replacement.

Logistics and shipments

  • Logistical instructions, including issuing a return label or requesting submission of the item, will only be provided when the claim has been approved and the case requires it.
  • The item must not be sent, nor should any shipping costs be assumed, without express instructions within the flow.
  • For general logistics outside this coverage, consult the Shipping Policy and the Refund Policy.

Relationship with other rights and documents

  • is independent of the right of withdrawal and does not change the general return window that applies.
  • does not replace the statutory warranty of conformity nor limit the legal remedies available under applicable law.
  • For the general contractual framework, see the Terms of Service.
  • For governance and dispute resolution matters, see the Governance.

Processing of personal data

  • Processing claims under may involve the handling of personal data necessary to verify, manage, and resolve the reported incident.
  • Such processing is carried out in accordance with the Privacy Policy.

Support and contact

  • For inquiries about the status of a claim or the use of , use the support channels and instructions available within the platform.
  • If the case requires additional operational steps, the user must follow only the instructions shown in the corresponding flow for the affected DiD™.

INTEGRATED LEGAL LINKS

For a complete understanding of your relationship with Disocy, please review:

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Disocy® is a registered trademark. All rights reserved.

DiD™ is a brand of Disocy®