At DISOCY, the acquisition of a Piece constitutes the procurement of an archival-grade, hybrid physical-digital object. The return procedure is therefore structured to safeguard both the garment's structural integrity and the cryptographic security of its DiD™ (Disocy Identity) nodes.
SECTION 1 — THE RETURN WINDOW
In compliance with Article 9 of Directive 2011/83/EU and Article 71 of the Spanish TRLGDCU, DISOCY grants a 14-day return window. You have 14 calendar days from the date on which you (or a third party designated by you) take physical possession of the Piece to submit a return request through our authorised channels.
SECTION 2 — PACKAGING INVENTORY & VERIFICATION
On receipt of the consignment, the recipient must verify the condition of the Disocy Premium Box. To qualify for a refund, the return shipment must include the complete archival set as originally delivered. Omission of any of the following items (when applicable) may result in a proportional reduction of the refund or the outright rejection of the return:
-
The Core Consignment:
-
The Piece: Handcrafted and individually inspected.
-
Disocy Premium Box: The custom-engineered archival container.
-
Delivery Note: Official documentation evidencing the acquisition.
-
-
Mandatory DiD™ Hardware:
-
Primary DiD™ Chip: EAL5+ node with integrated NFC incorporated into the signature circular woven label.
-
DiD™ Card: Physical EAL5+ card with NFC containing the unique Claim Token printed on its reverse.
-
DiD™ Chip Backup (If included in specific Piece): Where a secondary backup node is included and sewn into a concealed structural location, it must be returned intact and untampered.
-
-
Promotional & Auxiliary Assets (If included in the original package):
-
Maison Totebag: The protective textile carrier (if provided with the Piece).
-
Sticker Sets & Ephemera: Official brand collateral (where applicable).
-
Explanatory Letter & Support Docs: All printed technical guidance.
-
Critical Notice: The manual input of the Claim Token constitutes the "digital unsealing" of the asset. Once activated, the Piece is no longer in its factory-fresh archival state, which invalidates the right of withdrawal.
SECTION 3 — ELIGIBILITY AND "ARCHIVAL CONDITION"
Returned Pieces must conform strictly to their original archival condition. Eligibility is determined by the following criteria:
-
Physical State: The Piece must be unworn, unused, unaltered, and free of marks or odours.
-
Branding & Tags: All original tags and security seals must remain attached and intact.
-
Technical Integrity: Both EAL5+ hardware nodes (and the Backup Chip, when applicable) must be returned untampered.
-
Digital Sovereignty Clause (Exclusions): Pursuant to Art. 16 (e/m) of Directive 2011/83/EU and Art. 103 (e/m) of the Spanish TRLGDCU, the right of withdrawal is automatically invalidated where:
-
The security seals of the hardware (including concealed backup nodes) have been compromised.
-
The Piece has been manually activated on the did.disocy.com node.
-
SECTION 4 — RETURN PROTOCOL & LOGISTICS
To initiate a return, contact our concierge at: returns@disocy.com.
-
Authorisation: After review, you will receive a Return Authorisation and detailed instructions.
-
Shipping Costs: In accordance with our Terms of Service, return shipping costs are the responsibility of the consumer.
-
Data Processing: Personal data collected in connection with returns is processed in accordance with our Privacy Policy.
SECTION 5 — TECHNICAL INSPECTION & FINALITY
Upon arrival at the Maison, each Piece is subject to a Technical & Structural Inspection.
-
Final Inspection Clause: The technical determination regarding the Piece and its hardware is final and binding. That determination governs refund eligibility based on preservation of the Piece's archival value.
-
Review Process: In the event of a documented manifest error, owners may request a review by contacting
support@disocy.comwithin 48 hours of receiving the rejection notice.
SECTION 6 — EXCEPTIONS & FINAL SALE
Pursuant to Art. 103 TRLGDCU, the following items are exempt from returns:
-
Custom Pieces: Goods clearly personalised or produced to specification.
-
Archival Assets: Pieces designated as "Final Sale" at the time of purchase.
-
Digital Assets: Standalone tokens or gift cards.
SECTION 7 — REFUNDS
-
Approval: Approved refunds will be credited to the original payment method within 10 business days.
-
Banking Latency: Financial institutions may require additional time to reflect the transaction.
This policy does not affect your statutory rights. For further information, please consult our Legal Notice.
INTEGRATED LEGAL LINKS
For a complete understanding of your relationship with Disocy, please review: